Online Booking Frequently Asked Questions

1. How do I change or cancel my online reservation?
2. How do I confirm the travel arrangements I just purchased online?
3. What fees are charged for changing my travel plans purchased online?
   

1.      How do I change or cancel my online reservation?
Due to possible transaction fees, changes and cancellations must be made with through an agent. 

All changes/cancellations are subject to imposed fees by the airlines, hotel/ resort properties, cruise lines or car rental agencies. Remember to read all terms and conditions of your reservation to see if cancellation or change fees apply.

2.      How do I confirm the travel arrangements I just purchased online?
Once you have completed your booking online, a confirmation will be displayed on your computer monitor and sent to the e-mail address provided during the booking process. The confirmation email will include, a reservation number, an itinerary listing the items purchased, and our contact information, should you have questions regarding your reservation.  Note:  Gift certificates are not  redeemable for online purchases.

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3.      What fees are charged for changing my travel plans purchased online?
All changes/cancellations are subject to imposed fees by the airlines, hotel/ resort properties, cruise lines or car rental agencies. Remember to read all terms and conditions of your reservation to see if cancellation or change fees apply.

Flight Change/Cancellation Fees
Change/cancellation fees consist of $35 per passenger, in addition to any fees and differences in fare based on the airlines' policy. Certain airfares may be nonrefundable.

Airlines typically allow changes to flight times, dates, or destination. However, name changes on tickets are strictly prohibited.

Hotel Change/Cancellation Fees
Change/cancellation fees consist of $35 per reservation, in addition to any fees or differences in rate based on the lodging property's policy.

Cruise Change/Cancellation Fees
Change/cancellation fees consist of $35 per reservation, in addition to any fees or differences in rate based on cruise line's policy.

Average* cruise line change fee table:
61+ days prior to departure = $0 + difference in fare
60-30 days = $200 per person + difference in fare
29-8 days = 50% of booked fare + difference in fare
Less than 8 days = full fare + difference in fare

*Change/cancellation fees differ based on cruise line and time of year. 

Car Rental Change/Cancellation Fees
Change/cancellation fees consist of $35 per reservation, in addition to any fees or differences in the rate based on the rental agency's policy.

NOTE:  Unused or partially fulfilled car rental reservations as part of prepaid packages, are not eligbile for refunds.

Due to possible transaction fees, changes and cancellations must be made with through an agent. 

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